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The future in last mile logistics: the 10 most important innovations
An increase in e-commerce in B2B, B2C and C2C markets has given rise to a greater number of challenges around urban freight: increasing use of public space, pollution levels, noise, road congestion and safety. E-commerce results in more, and smaller, and time critical deliveries in cities. It’s clear that there is a need for improving urban freight. What are the 10 most important trends in last mile delivery? What innovations are necessary?
Trend 1
Options, options and more options
You can never beat the customer! Companies must adapt to changing customer demands in both B2C and B2B (and even C2C) markets; home deliveries, same day deliveries, time windows, delayed deliveries, alternative locations, unmanned pack-station at offices, neighbourhood stores and in public transport stations, customer centric return processes for products and packaging and just-in-time deliveries to service-engineers and building sites. You name it; we’ll get more and more touchpoints with customers.
And, customers want better, real time and predictive information about the actual delivery; ‘your parcel is arriving now’.
Customers expect no less than 100% on time-in full-no error-no contact (OTIFNENC).
